FAQ

No Ad

• Make sure SDK is initialized in expected environment (normal mode or test mode)

• Check onError(Ad ad, AdError error) callback returned by ad listener, you can get error code by calling error.getErrorCode() :

  • 100

    • There is something wrong with the network connection.

  • 101

    • The server occurs error, please contact with your Intowow account manager.

  • 102

    • The SDK occurs error, please contact with your Intowow account manager.

  • 103

    • There is no ad to serve.

  • 104

    • The initialization of SDK has not yet been completed, please wait few seconds.

  • 105

    • It is timeout for your requesting.

  • 106

    • Please check your placement is correct.

  • 107

    • This Crystal Id is disabled, please contact with your Intowow account manager.

  • 108

    • SDK is on hibernate status for some reason, such as access SD card error or the API level of an Android device is lower than the minimum API level 14.

  • 109

    • Make sure your phone has enough storage space (at least 350 MB).

  • 110

    • Make sure you have set non-null context and listener before you call loadAd();

  • 111

    • It maybe occurs in WebView format, please remove or replace this ad from UI.

  • 113

    • The crystal ID you use is not related to the correct bundle id. Please check the crystal ID is correspond to the right bundle id.

• Check the network connection; video ad will be downloaded under Wi-Fi connection by default

• Make sure your app does call I2WAPI.onActivityResume() and I2WAPI.onActivityPause() properly

• Make sure your phone has enough storage space (at least 350 MB)

• Make sure there is no other app with the same Crystal ID

• Make sure the placement names used in the app are identical to the settings in CrystalExpress™ Backend

• If targetSDKVersion is 23 or higher, please make sure your app handles runtime permission request mechanism, see [here].(http://developer.android.com/intl/zh-tw/training/permissions/requesting.html)

Video Ads only play once

• Make sure your app does call I2WAPI.onActivityResume() and I2WAPI.onActivityPause() properly